Introduction

At CG Trade Company LLC, we are committed to ensuring the efficient, secure, and timely delivery of products sourced through our global trade network. Our Shipping & Delivery Policy outlines the key terms, shipping options, estimated delivery times, and procedures for tracking shipments.

Our headquarters is located at 2261 42nd St, Apt B2, Astoria, NY. For any inquiries regarding shipping and delivery, please contact us at info@cgtradecompany.com or call +1 917 512 80 82.

1. General Shipping Terms

• We work with trusted global logistics providers to ensure safe and timely deliveries.
• Shipping costs, transit times, and delivery conditions vary depending on destination, product type, and logistics provider.
• All shipments are subject to international trade regulations, customs clearance, and applicable duties or taxes.
• Customers are responsible for providing accurate shipping information. CG Trade Company LLC is not responsible for delays or issues caused by incorrect addresses.

2. Shipping Options & Transit Times

We offer different shipping options depending on the nature of the goods and destination:

• Actual delivery times may vary due to customs processing, weather conditions, or logistical disruptions.
• Some products may be subject to additional shipping restrictions based on their nature (e.g., hazardous materials, fragile items).

3. Order Processing & Shipment Tracking

3.1. Order Processing Times

• Orders are typically processed within 2-5 business days after payment confirmation.
• Some orders may require additional processing time due to customized requests, product availability, or supplier lead times.

3.2. Tracking Your Shipment

Once an order has been shipped, customers will receive a tracking number via email, along with instructions on how to track their shipment through the logistics provider’s website.

Tracking inquiries can also be made by contacting info@cgtradecompany.com.

4. Customs, Duties, and Import Taxes

• All international shipments are subject to customs clearance procedures, which may cause delays beyond our control.
• Import duties, taxes, and fees vary by country and are the responsibility of the recipient. CG Trade Company LLC is not responsible for customs charges applied by destination countries.
• Customers should check their local customs regulations to understand any applicable import duties.

5. Delivery Issues & Missing Shipments

5.1. Delayed Shipments

If an order is delayed beyond the estimated delivery time:

• Customers should first check the tracking information for updates.
• If no updates are available, customers should contact info@cgtradecompany.com for assistance.
• Delays caused by customs, weather disruptions, or logistical challenges are outside CG Trade Company LLC’s control.

5.2. Lost or Stolen Shipments

If a shipment is marked as “Delivered” but has not been received:

• Customers should check with neighbors, building security, or local postal services.
• If the package remains missing, a claim should be filed with the shipping provider, and CG Trade Company LLC should be notified for assistance.

5.3. Damaged Shipments

If a shipment arrives damaged:

• Customers must report the issue within 3 business days of receipt.
• Clear photos of the damage and packaging must be provided.
• If a claim is approved, CG Trade Company LLC will offer a replacement, partial refund, or other resolution based on the severity of the damage.

6. Restricted Shipping Destinations

Due to trade sanctions, import/export regulations, and logistics constraints, CG Trade Company LLC may not be able to ship to certain countries. Affected regions include:

• Countries under U.S. trade embargoes or sanctions (as updated by the U.S. government).
• Locations with high-risk logistics concerns due to conflict or instability.

Customers should confirm shipping eligibility by contacting info@cgtradecompany.com before placing an order.

7. Return Shipments & Refused Deliveries

• If a package is refused by the recipient or returned due to incorrect shipping information, CG Trade Company LLC may charge additional fees for reshipping.
• Returns due to customer error (e.g., incorrect address, failure to pay import duties) may not be eligible for a refund.

For more details, refer to our Refund & Cancellation Policy.

8. Changes to This Policy

CG Trade Company LLC reserves the right to modify this Shipping & Delivery Policy at any time. Updates will be posted on our website and, when necessary, communicated to customers.

9. Contact Us

For questions about shipping and delivery, please contact:

• Email: info@cgtradecompany.com
• Phone: +1 917 512 80 82
• Mailing Address: 2261 42nd St, Apt B2, Astoria, NY

We are committed to providing reliable and efficient shipping solutions to meet the needs of our global customers.