Introduction

At CG Trade Company LLC, we strive to provide exceptional trade services, sourcing solutions, and logistics management. However, we understand that unforeseen circumstances may require order cancellations or refunds. This policy outlines the terms under which customers can request refunds or cancellations for our services and transactions.

Our headquarters are located at 2261 42nd St, Apt B2, Astoria, NY. If you have any questions regarding cancellations or refunds, please contact us at info@cgtradecompany.com or call +1 917 512 80 82.

1. General Refund & Cancellation Guidelines

• Refund and cancellation eligibility depends on the type of service or transaction.
• All requests must be submitted in writing via email or our official customer support channels.
• Refunds and cancellations are processed in compliance with trade regulations and contractual agreements.
• CG Trade Company LLC reserves the right to approve or deny refund requests based on the specific terms of each transaction.

2. Service-Based Transactions

CG Trade Company LLC offers various trade-related services, including global sourcing, supplier negotiations, and logistics coordination. Refund and cancellation policies vary depending on the nature of the service.

2.1. Cancellations Before Service Commencement

• If a client cancels a service before work has commenced, a full refund may be issued, minus any administrative fees.
• Certain services, such as customized procurement solutions, may require a non-refundable deposit to cover initial assessments.

2.2. Cancellations After Service Commencement

• Once work has begun, cancellations may result in partial refunds, depending on the progress of the service.
• If a service is already substantially completed, refunds are generally not available.

3. Product-Based Transactions

For product-related transactions facilitated through CG Trade Company LLC, refund and cancellation policies are subject to supplier agreements and logistics conditions.

3.1. Order Cancellations

• Before Shipment: Clients may cancel product orders before the supplier dispatches the goods. In such cases, a full refund may be processed.
• After Shipment: Once an order has been shipped, cancellations are no longer possible. Customers must follow the return process (if applicable).

3.2. Refunds for Defective or Incorrect Products

If a product arrives damaged, defective, or incorrect, customers must:

1. Notify CG Trade Company LLC within 5 business days of receiving the product.
2. Provide photographic or documentary evidence of the issue.
3. Follow return instructions provided by CG Trade Company LLC or the supplier.

If the claim is valid, customers may be offered:

• A replacement product at no additional cost.
• A partial or full refund, depending on the severity of the issue.

4. Non-Refundable & Non-Cancellable Items

Certain transactions are non-refundable and non-cancellable, including:

• Customized or Special Order Products: Items made to specific client specifications.
• Services That Have Been Fully Rendered: Trade consultancy, supplier negotiations, or completed logistics arrangements.
• Digital Products or Reports: Industry insights, trade market research, and customized reports once they have been delivered.

5. Refund Processing Time & Method

• Refunds are typically processed within 7-14 business days of approval.
• Refunds will be issued using the original payment method unless otherwise agreed.
• Any transaction fees (e.g., bank processing fees) may be deducted from the refund amount.

6. Disputes & Chargebacks

• Customers are encouraged to contact us directly before initiating a chargeback with their financial institution.
• CG Trade Company LLC reserves the right to dispute chargebacks if the service or product was delivered as agreed.

7. How to Request a Refund or Cancellation

To request a refund or cancellation, customers must submit:

• Order or Transaction Details: Invoice number, product/service description, and purchase date.
• Reason for Request: Detailed explanation of why the refund or cancellation is being requested.
• Supporting Documents: Photos, emails, or any relevant proof supporting the claim.

Requests can be submitted via:

• Email: info@cgtradecompany.com
• Phone: +1 917 512 80 82
• Mailing Address: 2261 42nd St, Apt B2, Astoria, NY

All refund and cancellation requests will be reviewed within 5 business days, and customers will be notified of the decision.

8. Updates to This Policy

CG Trade Company LLC reserves the right to update this Refund & Cancellation Policy at any time. Changes will be reflected on this page and, when necessary, communicated to customers.

9. Contact Us

For any questions related to refunds and cancellations, please contact our support team:

• Email: info@cgtradecompany.com
• Phone: +1 917 512 80 82
• Mailing Address: 2261 42nd St, Apt B2, Astoria, NY

We appreciate your business and strive to provide fair and transparent refund and cancellation policies to ensure a smooth and reliable experience.